Opiniones de Synchroteam

EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA

Comentarios: ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO.

Puntos a favor:

ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL

Contras:

EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO.

Synchroteam

Puntos a favor:

Su mayor ventaja es que es un aplicativo intuitivo, en todas sus plataformas, proporcionando una gran cantidad de herramientas perfectamente diseñadas.

Contras:

Podría llegar a mejorar su gestor de búsqueda implementando búsquedas por número de serie.

constancia de trabajo

Comentarios: en mi experiencia es de regular a buena, porque me falta comprender mejor como se maneja el programa

Puntos a favor:

la simplificación de mis actividades y la programacion del trabajo

Contras:

lagunos detalles de como se puede aprnder a manejare de modo mas eficiente

Servicio excelente

Puntos a favor:

Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores

Contras:

Los mantenimientos algunos de ellos han interrupido nuestras labores

Aplicación de buen uso

Puntos a favor:

Planificación y reportería, informes personalizados

Contras:

Integración contable y no poder modificar el diseño del reporte (imagen)

Es muy eficiente e informativo.

Puntos a favor:

Es una aplicacion muy intuitiva, con buena interfas grafica tanto para dispositivos moviles como computo.

Contras:

Hace falta implementar la opcion de busqueda por numero de serie del resto funciona muy bien.

Excellent Software with excellent service

Puntos a favor:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Contras:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternativas consideradas: AI Field Management

Razones para cambiar a Synchroteam: Much more robust. Customizable for our needs.

Very helpful

Comentarios: We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Puntos a favor:

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Contras:

The color schemes of the planboard could be easier on the eyes.

No Support

Comentarios: I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Puntos a favor:

OK fit all field service software at a fair price

Contras:

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Excellent field service management and scheduling software

Comentarios: We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.

Puntos a favor:

Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Contras:

Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Seeking Perfection in Field Service Management

Comentarios: Its strengths are definitely its wide range of tools and the ability to manage many parts of the business from a single platform. I have found great value in its integration with other platforms, and the ability to access the app across multiple devices has proven to be a great help in critical situations.

Puntos a favor:

I really appreciate that this platform is quite comprehensive in terms of functionality. It offers a variety of tools, from tracking and scheduling to billing and customer relationship management (CRM), all on a single platform. Also, the fact that it is a cloud-based service with mobile apps available for both iOS and Android is definitely a plus.

Contras:

There are certain aspects that I think could be improved. I find its user interface somewhat complicated and unintuitive. It takes some learning time to get used to and be able to take full advantage of all its features. Also, while having a large number of features is considerably helpful, I sometimes find it overwhelming and that can make it more difficult to focus on specific tasks.

very good engineering software

Comentarios: I am not the most computer literate of people, but found that synchroteam is easy to use

Puntos a favor:

responsive, ease of use, ability to set own parameters

Contras:

I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Synchroteam experience

Puntos a favor:

The software is very useful to us in tracking the jobs of our service team and monitoring their activities.

Contras:

I like the least about synchroteam is the time tracking

User Friendly with supportive

Comentarios: Good, it is need to modify with user aspect.
Instead of email mandatory field, Mobile Number must be the mandatory field.
After complete the booking, user must be able to view the Job Order number.

Puntos a favor:

Tracking Job Orders Scheduling Reporting Easy to modify

Contras:

Booking System Mobile Tracking facility Accounting Invoicing Live Dashboard

Really easy to use - intuitive design. Missing some functionality that would help.

Comentarios: Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.

Puntos a favor:

Ease of Use, design, GUI - mobility features. We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.

Contras:

Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.

Excelent Product

Puntos a favor:

All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.

Contras:

It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.

Robust API and ease of use with underformed Mobile app

Comentarios: We have digitized our work order intake and scheduling.

Puntos a favor:

Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.

Contras:

Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.

engieogma domain

Comentarios: we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers

Puntos a favor:

easy to use. have yhe featurs that we need in our costumer

Contras:

my managers dont see the jobs of there teams. big problem for us.

Alternativas consideradas: ManWinWin

Razones para elegir Synchroteam: features of jobs ans managers and word2pdf

Razones para cambiar a Synchroteam: easy to use. price

I has improve our daily operations in comparison to the manual old fashion way we used to have.

Comentarios: We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.

Puntos a favor:

This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.

Contras:

I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.

Good value for price

Puntos a favor:

Customizable forms and customizable templates were the biggest selling point and are great.

Contras:

Lots of small kinks I can work with, but really frustrating that you can't send a job report from the field (you can choose to automatically send them in a notification, but there's no way to automate or use the mobile version to send reports contingent on receiving payment). Technicians are so limited in their permissions which is not ideal for empowered employees or small shops. For payment options, invoices don't have an option to accept credit cards except keying them in on the backend.

Synchroteam review

Comentarios: Very good

Puntos a favor:

The ability to manage digital reports and quotations directly from the Cell phone.

Contras:

not being able to include a check list besides the report template.

Used in start up company

Comentarios: It is getting the job done.

Puntos a favor:

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Contras:

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Straight forward and easy to utilize.

Puntos a favor:

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.

Contras:

Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.

The support staff is awesome and provides great support as needed. The software is pretty straight forward

Comentarios: schedule all my crews keeps track of jobs upcoming and past.

Puntos a favor:

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Contras:

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Excellent tool for managing teams

Comentarios: The Syncroteam improved our operation and help us to manage better our field team.

Puntos a favor:

The features and the facility to customize for our operation.

Contras:

The support in brazil and the tool doesn't have a BI tool.