--- description: ¿Qué piensan los usuarios de 3CLogic? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de 3CLogic gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CLogic - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [3CLogic](/software/121250/cloud-call-center) # 3CLogic Canonical: https://www.capterra.co/software/121250/cloud-call-center Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/121250/cloud-call-center?page=2) > Solución multicanal de centro de contacto en la nube diseñada para ayudar a las organizaciones a optimizar sus iniciativas de ventas, marketing y servicios. > > Veredicto: 49 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa 3CLogic? Para PYMES y empresas que migran de manera local a la nube, 3CLogic ofrece soluciones flexibles desde un simple conector de telefonía a CRM hasta la opción entre implementaciones híbridas y puras en la nube. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 49 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: 3CLogic - **Ubicación**: Rockville, EE. UU. - **Constitución**: 2005 ## Contexto comercial - **Precio inicial**: US$ 115,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, Costa Rica, Croacia, Dinamarca, España, Estados Unidos, Filipinas, Finlandia, Francia, Gibraltar, Grecia, Groenlandia, Hungría, India, Irlanda y 13 más ## Funciones - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Análisis de texto - Análisis visual - CRM - Comunicación multicanal - Conexiones SIP - Creación de informes de llamadas - Creación de informes/análisis - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de colas de espera - Gestión de encuestas y sondeos - Gestión de la comunicación - Gestión de listas - Gestión de tareas - Gestión del personal - Grabación - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - Historial de cliente - Inteligencia conversacional - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Participación del cliente - Programación de rellamadas - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de actividades - Seguimiento de llamadas - Supervisión de llamadas - Task Automation - Third-Party Integrations - Transcripción de llamadas - Varios idiomas - Varios scripts - Visualización de datos - VoIP … y 9 características más ## Integraciones (en total: 13) - SAP Sales Cloud - SAP Service Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow Customer Service Management - ServiceNow Field Service Management - ServiceNow Financial Services Operations - ServiceNow HR Service Delivery - ServiceNow IT Service Management - ServiceNow Orchestration - Verint Workforce Management - Workforce Optimization (WFO) ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) - [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software) - [Software de compromiso del cliente](https://www.capterra.co/directory/30906/customer-engagement/software) - [Software para el éxito del cliente](https://www.capterra.co/directory/30961/customer-success/software) ## Alternativas 1. [Bitrix24](https://www.capterra.co/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Five9](https://www.capterra.co/software/132405/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.capterra.co/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.co/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [CloudTalk](https://www.capterra.co/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Opiniones ### "How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year" — 5.0/5 > **Ken** | *18 de marzo de 2015* > > **Puntos a favor**: Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support > > **Puntos en contra**: Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address) > > As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M. ----- ### "Decent Telephony Software" — 4.0/5 > **Edrick** | *13 de julio de 2021* | Recursos Humanos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software. > > **Puntos en contra**: There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young. > > 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers. ----- ### "I am a happy user of this software for 3 years" — 3.0/5 > **Timothy** | *4 de junio de 2018* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I most like the ability to copy projects to scale the expansion of existing customers or new customers > > **Puntos en contra**: I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other. > > I have been happy with this software and would recommend it to others. ----- ### "the team always available when I need assistance." — 5.0/5 > **Brenda** | *20 de agosto de 2018* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated. > > **Puntos en contra**: It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with. > > I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of. ----- ### "great customer service" — 4.0/5 > **Usuario verificado** | *31 de marzo de 2016* | Hospital y atención sanitaria > > **Puntos a favor**: customer service is great > > **Puntos en contra**: The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality. > > When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/121250/cloud-call-center?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/121250/cloud-call-center) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados