--- description: ¿Qué piensan los usuarios de FootPrints? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de FootPrints gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FootPrints - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [FootPrints](/software/100291/footprints) # FootPrints Canonical: https://www.capterra.co/software/100291/footprints Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/100291/footprints?page=2) > Gestión de servicios de TI para organizaciones medianas. > > Veredicto: 34 usuarios lo han valorado con **3.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa FootPrints? Pequeñas y medianas empresas que se beneficiarían de la racionalización y la automatización de sus procesos del centro de atención e ITSM en una solución de centro de atención completamente personalizable y verificada por ITIL. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.5/5** | 34 Opiniones | | Facilidad de uso | 3.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.4/5 | Basado en las opiniones generales | | Funciones | 3.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BMC Software - **Constitución**: 1998 ## Contexto comercial - **Precio inicial**: US$ 1.000,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Alerts/Escalation - Creación de informes y estadísticas - Gestión de configuración - Gestión de contratos o licencias - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Panel de actividades - Portal de autoservicio - Priorización - Seguimiento de activos - Third-Party Integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de ITSM](https://www.capterra.co/directory/30676/itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.capterra.co/directory/30676/itsm/software) - [Software de help desk](https://www.capterra.co/directory/30008/help-desk/software) ## Alternativas 1. 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[SysAid](https://www.capterra.co/software/107225/sysaid) — 4.5/5 (511 reviews) ## Opiniones ### "Excellent process and project support tool" — 5.0/5 > **Alessandro** | *18 de marzo de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Extremely easy customization of support forms page; We use it in several sectors of the company, such as: IT Infrastructure, IT Projects, Internal Controls, Legal, Compliance, Accounting, Administrative, Customer Service and HR; Low cost due to the possibility of using named licenses and shared licenses; Low hardware cost, you don't need anything dedicated. So, to complete the pros. A good administrator of the tool must know the company's processes, once this professional knows the company's processes, he will have in hand a quick implementation solution (Footprints) to control processes and projects, without having to wait for the development of a software to support such a need. > > **Puntos en contra**: As for cons, we can note that the tool is not so easy to integrate and the support team is not very good at suggesting solutions for this. It is important to have a well-trained person who knows the business processes of the company to be able to make the most of Footprints' features. If the company does not have this type of professional, there is a risk of not being able to make good use of the tool. Don't expect Footprints support to offer you a super solution, they usually have a vision limited to technical aspects of the tool, the ideal technical profile to manage this system is someone with some background in IT and who knows business processes well. > > We acquired Footprints at the bank where I worked in 2004, and they still use that system today. It is used for Basically helping in IT Demand Management processes (Incidents, RFCs, RFSs, etc.). And we quickly discovered that the tool would be useful to support other business processes as well. We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects). It was a happy surprise when we were able to implement Footprints in other departments besides IT, we had not planned this, the IT department won many points for that. Because we had a fast implementation solution and we became one of the main suppliers of operational performance reports (from the different sectors of the company). So we start to used Footprints in the area of Internal Controls and Compliance, where we made forms specialized in these activities and methodologies (5W2H for example). Our Legal department has also adopted the tool. Because the alert configuration features (based on elapsed time or status) worked very well to support their activities, in addition to the feature of recording time spent by activity, for billing of lawyers' hours to be separated by cost center, this was very cool. ----- ### "Dependable" — 4.0/5 > **Usuario verificado** | *11 de julio de 2022* | Educación superior | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I liked that we could configure forms to request needed information based on request type and details, as well as configure automatic routing to correct teams. Fields and routing were automatically filled out upon selecting specific details. It was nice that we could automatically create tickets from incoming emails to service account mailboxes. Tickets could track time spent working on the issue. Notifications were automatically sent to stakeholders based on status. > > **Puntos en contra**: Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit. Instructions to reply by email are unclear; if reply message was not precisely formatted, response text is cut from ticket update. Have to take the system down to publish changes or apply updates. > > Footprints is reliable and does its job, even if it's a bit old-fashioned and clunky. ----- ### "Version 12 has been the most painful experience in my IT career" — 1.0/5 > **Michael** | *29 de noviembre de 2017* > > **Puntos a favor**: There is very little to like about this product. Ii guess if i had to pick one thing it would be i like the color scheme. > > **Puntos en contra**: Support is horrible, there are only a couple (literally two at the time of this review) senior support staff that have any knowledge about this product. The API does not work consistently. Random business rules stop working after a publish and supports only answer is to recreate the rules. We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system. Support says they are looking at it, but we have seen this for about a year now and there is no resolution as of yet. If you don't believe my review, check the BMC communities and look at the idea section for footprints. You will find scads of suggestions about returning out of the box functionality that were in older versions of FP that is missing in v.12.x. The migration was extremely painful it consisted of rebuilding everything from the start and the finished product is in such a bad state that the suggestion about what it would take to go back to version 9 has been discussed. it is not about bad logic in the rules, because when they work, it works. you just don't know what you will have after you publish. BMC needs to rethink what they did to the FP product. ----- ### "Footprints helped our Service Desk\!" — 4.0/5 > **Alvin** | *6 de octubre de 2022* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great features at a very affordable annual cost, the ease of configuration and customization to fit our needs was well suited for our environment. The number of knowledge base articles and community support was very good. > > **Puntos en contra**: The dashboard needs a revamp of it, it looks outdated and not as streamlined as other ITSM solutions. Chat feature needs to be improved on. ----- ### "Solid Ticket Tracking Solution" — 4.0/5 > **Usuario verificado** | *1 de abril de 2019* | Restaurantes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like that we've been using it for over 10 years now with not 1 major issue with it. > > **Puntos en contra**: The licensing cost seems a little steep I feel like there should be some sort of a discounted price for use over time as well. > > We have used this software to track helpdesk tickets, system access requests, and change management for many years now and it's overall worked very well with very little trouble. Support when needed has always been great too. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/100291/footprints?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/100291/footprints) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados