Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing: Individual & Team Assessment Skill development Engagement/Retention All in one, fully Zendesk-integrated platform. We've built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs.

Aranda Service Management, es una solución multiproyecto para la gestión de procesos y solicitudes de servicio. Certificada en 13 procesos ITIL por PinkVerify, permite gestionar e integrar diferentes procesos de su negocio de tal forma que funcione como un centro de servicios compartidos con módulos de: Solicitudes, requerimientos de servicio, incidentes , problemas y cambios.

Provides an intelligent visual platform that receives inputs from any customer service channel.

Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.

timum is an SaaS solution for automated bookings and appointment coordination. The software aims to optimize appointment management to achieve greater efficiency. timum is used in the real estate industry and offers various functions, such as automatic email reminders, online appointment booking, and a configurable calendar. The latter forms the core element and offers one overview for all-in-one resource management.

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly. OmniEngage enables you to engage your customers on today’s communication channels - Mobile, Voice, Text, Social Media.

CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.

Cloud-based texting platform for businesses.