---
description: ¿Qué piensan los usuarios de GoContact? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GoContact gracias a Capterra Colombia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GoContact - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [GoContact](/software/201861/contact-center-platform) > [Alternativas a GoContact](https://www.capterra.co/alternatives/201861/contact-center-platform)

# Alternativas a GoContact

Canonical: https://www.capterra.co/alternatives/201861/contact-center-platform

> Explorar las mejores alternativas a GoContact. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Aircall** — 4.2/5 (465 reviews) — Aircall es el sistema telefónico basado en la nube más intuitivo que existe. Experimenta una configuración fácil, sin hardware, y decenas de integraciones con CRM.
   - [Ver perfil](https://www.capterra.co/software/144486/aircall)
   - [Comparar con GoContact](https://www.capterra.co/compare/144486/201861/aircall/vs/contact-center-platform)
2. **Genesys Cloud CX** — 4.3/5 (268 reviews) — PureCloud hace que la relación con los clientes sea simple. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.co/software/21409/genesys-cloud)
   - [Comparar con GoContact](https://www.capterra.co/compare/21409/201861/genesys-cloud/vs/contact-center-platform)
3. **RingCX** — 4.2/5 (258 reviews) — RingCentral Contact Centre ofrece capacidades omnicanal que permiten a los clientes decidir cómo quieren interactuar contigo.
   - [Ver perfil](https://www.capterra.co/software/154951/ringcentral-contact-center)
   - [Comparar con GoContact](https://www.capterra.co/compare/154951/201861/ringcentral-contact-center/vs/contact-center-platform)
4. **Five9** — 4.2/5 (484 reviews) — Centro de contacto en la nube con IA práctica: entrante, saliente, ACD (distribuidor automático de llamadas, por sus siglas en inglés), IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
   - [Ver perfil](https://www.capterra.co/software/132405/five9)
   - [Comparar con GoContact](https://www.capterra.co/compare/132405/201861/five9/vs/contact-center-platform)
5. **NiCE CXone** — 4.2/5 (581 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.co/software/134775/incontact-call-center-software)
   - [Comparar con GoContact](https://www.capterra.co/compare/134775/201861/incontact-call-center-software/vs/contact-center-platform)
6. **Talkdesk** — 4.5/5 (733 reviews) — Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas.
   - [Ver perfil](https://www.capterra.co/software/132852/talkdesk)
   - [Comparar con GoContact](https://www.capterra.co/compare/132852/201861/talkdesk/vs/contact-center-platform)
7. **Call Center Studio** — 4.5/5 (47 reviews) — Un CCaaS (centro de contacto como servicio, por sus siglas en inglés) de pago por uso basado en web que ofrece todo lo que necesitas para ofrecer una experiencia de 360 grados a tus clientes.
   - [Ver perfil](https://www.capterra.co/software/176017/alotech)
   - [Comparar con GoContact](https://www.capterra.co/compare/176017/201861/alotech/vs/contact-center-platform)
8. **ZIWO** — 4.6/5 (109 reviews) — Software de centro de contacto en la nube implementado al instante. Basado en API completo. Complementos de CRM. Conecta agentes reales o virtuales.
   - [Ver perfil](https://www.capterra.co/software/171265/ziwo)
   - [Comparar con GoContact](https://www.capterra.co/compare/171265/201861/ziwo/vs/contact-center-platform)
9. **Bitrix24** — 4.2/5 (1002 reviews) — Solución de gama alta, diseñada para ventas, colaboración, comunicación, redes sociales y gestión de flujos de trabajo.
   - [Ver perfil](https://www.capterra.co/software/113540/bitrix24)
   - [Comparar con GoContact](https://www.capterra.co/compare/113540/201861/bitrix24/vs/contact-center-platform)
10. **8x8 Contact Center** — 4.3/5 (47 reviews) — Virtual Call Center es un centro de contacto enriquecido y basado en la nube que ofrece una interacción con los clientes flexible, asequible y eficiente.
    - [Ver perfil](https://www.capterra.co/software/161523/contactnow)
    - [Comparar con GoContact](https://www.capterra.co/compare/161523/201861/contactnow/vs/contact-center-platform)
11. **Ytel** — 3.9/5 (26 reviews) — Centro de contacto en la nube y soluciones de API de comunicación. Ideal para campañas multicanal de gran escala y atención al cliente.
    - [Ver perfil](https://www.capterra.co/software/123451/x5-cloud-contact-center)
    - [Comparar con GoContact](https://www.capterra.co/compare/123451/201861/x5-cloud-contact-center/vs/contact-center-platform)
12. **Sharpen** — 4.4/5 (48 reviews) — Sharpen es un centro de contacto para agentes que ayuda a priorizar agentes y mejorar estratégicamente las experiencias de los clientes.
    - [Ver perfil](https://www.capterra.co/software/145658/sharpen)
    - [Comparar con GoContact](https://www.capterra.co/compare/145658/201861/sharpen/vs/contact-center-platform)
13. **DialedIn CCaaS** — 4.8/5 (330 reviews) — Software para centro de atención telefónica con todas las funciones, flexible y alojado (llamadas entradas y salientes) muy fácil de implementar, gestionar y utilizar en el día a día.
    - [Ver perfil](https://www.capterra.co/software/29589/callcenternow)
    - [Comparar con GoContact](https://www.capterra.co/compare/29589/201861/callcenternow/vs/contact-center-platform)
14. **Dialpad** — 4.2/5 (570 reviews) — Dialpad Sell es un marcador de ventas efectivo que acelera el tiempo de lanzamiento y hace que los representantes de ventas sean más productivos gracias a su tecnología de inteligencia de voz.
    - [Ver perfil](https://www.capterra.co/software/190976/dialpad-sell)
    - [Comparar con GoContact](https://www.capterra.co/compare/190976/201861/dialpad-sell/vs/contact-center-platform)
15. **CTM** — 4.7/5 (159 reviews) — CallTrackingMetrics captura la trayectoria completa del cliente en los distintos equipos y realiza un seguimiento de todas las conversaciones en una sola plataforma.
    - [Ver perfil](https://www.capterra.co/software/152004/call-tracking-software)
    - [Comparar con GoContact](https://www.capterra.co/compare/152004/201861/call-tracking-software/vs/contact-center-platform)

## Categorías relacionadas

- [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software)
- [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software)
- [Software para gestión de personal del centro de atención telefónica](https://www.capterra.co/directory/32607/call-center-workforce-management/software)
- [Software para llamadas automáticas](https://www.capterra.co/directory/30999/auto-dialer/software)
- [Software de contact center](https://www.capterra.co/directory/32035/contact-center/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co/alternatives/201861/contact-center-platform)
- [Ver el perfil del producto](https://www.capterra.co/software/201861/contact-center-platform)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| en | <https://www.capterra.com/p/201861/Contact-Center-Platform/alternatives/> |
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| en-AU | <https://www.capterra.com.au/alternatives/201861/contact-center-platform> |
| en-CA | <https://www.capterra.ca/alternatives/201861/contact-center-platform> |
| en-GB | <https://www.capterra.co.uk/alternatives/201861/contact-center-platform> |
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