---
description: ¿Qué piensan los usuarios de ServiceNow Customer Service Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ServiceNow Customer Service Management gracias a Capterra Colombia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternativas a ServiceNow Customer Service Management](https://www.capterra.co/alternatives/192052/servicenow-customer-service-management)

# Alternativas a ServiceNow Customer Service Management

Canonical: https://www.capterra.co/alternatives/192052/servicenow-customer-service-management

> Explorar las mejores alternativas a ServiceNow Customer Service Management. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Bitrix24** — 4.2/5 (1002 reviews) — Bitrix24 es una destacada solución gratuita de gestión de clientes (CRM) y atención al cliente, utilizada por 15 millones de empresas en todo el mundo.
   - [Ver perfil](https://www.capterra.co/software/113540/bitrix24)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)
2. **Zoho Assist** — 4.7/5 (1476 reviews) — Zoho Assist proporciona una interfaz de usuario simple y directa para conectarse a computadoras remotas en cualquier parte del mundo.
   - [Ver perfil](https://www.capterra.co/software/181775/zoho-assist)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/181775/192052/zoho-assist/vs/servicenow-customer-service-management)
3. **Superchat** — 4.8/5 (308 reviews) — Superchat brinda a las empresas una forma fácil de comunicarse con los clientes y crear experiencias únicas.
   - [Ver perfil](https://www.capterra.co/software/210968/superchat)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/192052/210968/servicenow-customer-service-management/vs/superchat)
4. **Front** — 4.5/5 (288 reviews) — Trata a tus clientes como personas, no como tickets. Proporciona asistencia personalizada sin importar el canal.
   - [Ver perfil](https://www.capterra.co/software/132901/front)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/132901/192052/front/vs/servicenow-customer-service-management)
5. **Odoo** — 4.2/5 (1323 reviews) — Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa.
   - [Ver perfil](https://www.capterra.co/software/135618/odoo)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/135618/192052/odoo/vs/servicenow-customer-service-management)
6. **NiCE CXone** — 4.2/5 (581 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.co/software/134775/incontact-call-center-software)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/134775/192052/incontact-call-center-software/vs/servicenow-customer-service-management)
7. **Yonyx** — 4.7/5 (258 reviews) — Guías interactivas basadas en árboles de decisión que se conectan a la mayoría de los sistemas CRM. Sigue los procesos de negocio de manera interactiva.
   - [Ver perfil](https://www.capterra.co/software/130406/agi-self-service)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/130406/192052/agi-self-service/vs/servicenow-customer-service-management)
8. **Genesys Cloud CX** — 4.3/5 (268 reviews) — Genesys Cloud CX simplifica las relaciones con los clientes. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.co/software/21409/genesys-cloud)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/21409/192052/genesys-cloud/vs/servicenow-customer-service-management)
9. **JIRA Service Management** — 4.5/5 (775 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.co/software/138769/jira-service-management)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
10. **Salesforce Sales Cloud** — 4.4/5 (18806 reviews) — Crea audiencias eficientes, interactuar con tus clientes en sus canales preferidos y comunícate de manera personalizada con ayuda de la IA. ¡Todo en un solo lugar\!
    - [Ver perfil](https://www.capterra.co/software/61368/salesforce)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/61368/192052/salesforce/vs/servicenow-customer-service-management)
11. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk Support es un valorado software de help desk creado para aumentar la satisfacción del cliente.
    - [Ver perfil](https://www.capterra.co/software/164283/zendesk)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
12. **LiveAgent** — 4.7/5 (1787 reviews) — LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Una buena atención al cliente comienza con un mejor software de atención al cliente.
    - [Ver perfil](https://www.capterra.co/software/102188/liveagent)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
13. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat te permite tener conversaciones en tiempo real con los clientes mientras están en tu sitio web.
    - [Ver perfil](https://www.capterra.co/software/62194/livechat)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/62194/192052/livechat/vs/servicenow-customer-service-management)
14. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 50 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
    - [Ver perfil](https://www.capterra.co/software/124981/freshdesk)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
15. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que combina chat en vivo y chatbots para mejorar la asistencia al cliente y generar más ventas.
    - [Ver perfil](https://www.capterra.co/software/144040/tidio-chat)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.co/compare/144040/192052/tidio-chat/vs/servicenow-customer-service-management)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.co/directory/22/customer-service/software)
- [Software de soporte al cliente](https://www.capterra.co/directory/32315/customer-support/software)
- [Herramientas de seguimiento de problemas](https://www.capterra.co/directory/30675/issue-tracking/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.co/directory/31002/customer-communications-management/software)
- [Software de gestión del flujo de trabajo (workflow)](https://www.capterra.co/directory/30091/workflow-management/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co/alternatives/192052/servicenow-customer-service-management)
- [Ver el perfil del producto](https://www.capterra.co/software/192052/servicenow-customer-service-management)

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