---
description: ¿Qué piensan los usuarios de SMART Service Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SMART Service Desk gracias a Capterra Colombia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [Alternativas a SMART Service Desk](https://www.capterra.co/alternatives/100670/smart-service-desk-itsm)

# Alternativas a SMART Service Desk

Canonical: https://www.capterra.co/alternatives/100670/smart-service-desk-itsm

> Explorar las mejores alternativas a SMART Service Desk. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Proactivanet** — 4.8/5 (52 reviews) — Herramienta ITSM que ayuda a los usuarios con la gestión de activos, control remoto, incidentes, cartera de servicios y continuidad.
   - [Ver perfil](https://www.capterra.co/software/1010807/proactivanet)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/1010807/smart-service-desk-itsm/vs/proactivanet)
2. **ManageEngine Endpoint Central** — 4.6/5 (1831 reviews) — Ayuda a los administradores a automatizar, estandarizar, proteger y auditar su red de Windows. Desktop Central ahora también es compatible con MDM.
   - [Ver perfil](https://www.capterra.co/software/170018/manageengine-desktop-central)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/170018/smart-service-desk-itsm/vs/manageengine-desktop-central)
3. **Freshservice** — 4.6/5 (792 reviews) — Centro de atención ITSM (administración de servicios de TI, por sus siglas en inglés) online con gestión de incidentes, problemas, cambios, versiones y activos. Cuenta con potentes funciones de ticketing y automatización.
   - [Ver perfil](https://www.capterra.co/software/132997/freshservice)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
4. **ServiceNow** — 4.5/5 (356 reviews) — ServiceNow automatiza las tareas diarias de asistencia y ayuda a supervisar, medir y procesar cualquier unidad de trabajo. Es fácil de usar y de ampliar.
   - [Ver perfil](https://www.capterra.co/software/152871/servicenow)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/152871/smart-service-desk-itsm/vs/servicenow)
5. **SysAid** — 4.5/5 (522 reviews) — Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
   - [Ver perfil](https://www.capterra.co/software/107225/sysaid)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
6. **JIRA Service Management** — 4.5/5 (775 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.co/software/138769/jira-service-management)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
7. **IT Glue** — 4.6/5 (342 reviews) — IT Glue es una plataforma de documentación galardonada que ayuda a los proveedores de TI a reducir drásticamente el tiempo que pierden buscando información.
   - [Ver perfil](https://www.capterra.co/software/170401/itglue)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/170401/smart-service-desk-itsm/vs/itglue)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — El software de mesa de ayuda de asistencia y la herramienta de gestión de activos incluyen base de conocimiento, gestión de SLA, seguimiento de billetes y gestión de inventarios.
   - [Ver perfil](https://www.capterra.co/software/179501/manageengine-service-desk-plus)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
9. **BOSSDesk** — 4.7/5 (145 reviews) — BOSS Solutions Suite es una galardonada solución de ITSM totalmente integrada y disponible para instalación tanto local como en la nube.
   - [Ver perfil](https://www.capterra.co/software/144825/boss-solutions)
   - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/144825/smart-service-desk-itsm/vs/boss-solutions)
10. **Mint Service Desk** — 4.8/5 (23 reviews) — Centro de atención y plataforma de gestión de activos tremendamente flexible. Incluye una solución sencilla para chatear con clientes potenciales.
    - [Ver perfil](https://www.capterra.co/software/187044/mint-service-desk)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/187044/smart-service-desk-itsm/vs/mint-service-desk)
11. **Desk Manager** — 4.8/5 (106 reviews) — Software de asistencia al cliente que organiza, separa y finaliza llamadas con unos pocos clics.
    - [Ver perfil](https://www.capterra.co/software/173025/help-desk-software)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/173025/smart-service-desk-itsm/vs/help-desk-software)
12. **Atera** — 4.5/5 (454 reviews) — Supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA) y acceso remoto: felicidad informática en un solo lugar.
    - [Ver perfil](https://www.capterra.co/software/144309/atera)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/144309/smart-service-desk-itsm/vs/atera)
13. **SapphireIMS** — 4.4/5 (65 reviews) — Agiliza las empresas con gestión de servicios empresariales, gestión de activos y centro de atención ITIL.
    - [Ver perfil](https://www.capterra.co/software/148203/sapphireims)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/148203/smart-service-desk-itsm/vs/sapphireims)
14. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear muy buenas experiencias para los clientes.
    - [Ver perfil](https://www.capterra.co/software/124981/freshdesk)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk)
15. **HaloITSM** — 4.7/5 (44 reviews) — HaloITSM reúne todo lo necesario para asistencia de TI en una solución centralizada.
    - [Ver perfil](https://www.capterra.co/software/200140/haloitsm)
    - [Comparar con SMART Service Desk](https://www.capterra.co/compare/100670/200140/smart-service-desk-itsm/vs/haloitsm)

## Categorías relacionadas

- [Software de help desk](https://www.capterra.co/directory/30008/help-desk/software)
- [Software de ITSM](https://www.capterra.co/directory/30676/itsm/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co/alternatives/100670/smart-service-desk-itsm)
- [Ver el perfil del producto](https://www.capterra.co/software/100670/smart-service-desk-itsm)

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